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Technical Support Specialist
Macquarie Park NSW 2113
About the business
We are importing Hyundai Forklifts and in discussion with Doosan for their mini-excavators. We have 21 dealers in Australia to sell our products and support dealers to grow up. We took over our exclusive dealership from Hyundai Heavy industries in 2015 and grown up every year by 15~20% and we are trying to expand our business models as we are now talking with Doosan.
About the role :
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Service Training for Hyundai Forklifts
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Key Account Customer Care
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Dealer Technical Support for machine break down
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Field Service Visit with Service Scan Tools
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Parts Interpretation for the right service repair
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Service bulletin for machine improvement
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Emergency Service Parts Delivery(TNT)
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Management of Service Tools and Rental program
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Troubleshooting Guide Book for dealers
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New machine management & Pre-delivery
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Warranty claim process
Qualifications, Skills and Experience
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Experience on organized training for any forklifts
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Well-organized in office works
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Good at MS Office Program such as Excel, Power points, Word
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5+ years experience on forklifts repairs
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Customer support-oriented mind
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Residence in Sydney and no issue with travelling
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Exceptional organisational skills
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Sound verbal and written communication skills
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Good attention to detail
Job Type: Full Time
Salary:
40-45/hr
Schedule:
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(38hrs/week)
Education:
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Engineer Background
English Level:
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Intermediate
Korean Language Level:
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Intermediate
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